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Help & Support




Here, we aim to address the most commonly asked questions about our revolutionary skincare products and technologies. Whether you're a new customer exploring our range or an existing user seeking additional information, we've got you covered.

If you have any further questions beyond what is covered here, please don't hesitate to reach out to our dedicated customer support team.

Frequently Asked Questions

Opatra's advanced skincare technology utilizes various innovative mechanisms such as microcurrents, LED light therapy, ultrasound waves, and radiofrequency to target specific skin concerns. These technologies work together to stimulate collagen production, improve blood circulation, enhance product absorption, and rejuvenate the skin at a cellular level.

Opatra products offer a range of benefits, including improved skin elasticity, reduced appearance of wrinkles and fine lines, enhanced hydration, improved skin tone and texture, diminished pore size, and a more youthful and radiant complexion. Additionally, Opatra devices can boost the effectiveness of skincare products, providing deeper penetration for optimal results.

Yes, Opatra products are designed to be suitable for all skin types, including sensitive skin. However, it is always recommended to perform a patch test or consult with a dermatologist before incorporating new skincare devices or products into your routine.

The frequency of use for Opatra devices varies depending on the specific device and individual needs. Generally, it is recommended to use Opatra devices 2-3 times per week, with each session lasting around 10-15 minutes. However, it is important to follow the instructions provided with each device for the best results.

Yes, Opatra devices are safe for at-home use. They are designed with user safety in mind and have undergone rigorous testing to ensure their effectiveness and safety. However, it is important to follow the instructions provided and avoid using the devices on open wounds or irritated skin.


Yes, Opatra products are specifically designed to address common signs of aging, including wrinkles and fine lines. Through their advanced technologies, Opatra devices can stimulate collagen production, improve skin elasticity, and reduce the visible signs of aging, resulting in a smoother and more youthful-looking complexion.


While Opatra devices can be used alone, combining them with high-quality skincare products can further enhance their effectiveness. It is recommended to use Opatra-approved serums, moisturizers, or masks that are formulated to work synergistically with the devices to achieve optimal results. These products are often designed to maximize the benefits of the specific technologies used by Opatra devices.


Opatra products can be beneficial for individuals of various age groups. While they are commonly used by individuals in their 30s and above to address aging concerns, younger individuals can also benefit from using Opatra devices as a preventive measure to maintain healthy and youthful-looking skin.


Yes, Opatra devices can be used alongside other skincare products or treatments. However, it is important to ensure compatibility and avoid any conflicting ingredients or treatments that may cause adverse reactions. Consultation with a dermatologist or skincare professional can provide personalized guidance on combining Opatra devices with other products or treatments.

The time required to see noticeable results can vary depending on individual factors such as skin condition and consistency of use. While some users may experience immediate improvements in skin texture and radiance, long-term benefits such as the reduction of wrinkles and fine lines generally become more apparent with continued use over several weeks or months. It's important to note that skincare results are unique to each person, and factors such as lifestyle, genetics, and overall skincare routine can also influence the timeline of results. To maximize the effectiveness of Opatra products, it is recommended to follow the recommended usage guidelines and maintain a consistent skincare regimen. Patience and consistency are key to achieving the best possible outcomes for your skin.

Orders and Purchases

All orders can be made by phone or email. 

We accept all major card payment providers, Paypal and Bank trasnfers.

You won't pay any other fees apart from the total amount on the invoice

Product Information

Access our Training & Support page for more information.

The devices and skincare range can be used by individuals. The machines are for professionals only.

The equipment can be used by professional only. A valid licence is required.

Warranty and Returns

You can start a return by email or call our Customer Support department.

All Opatra devices benefit from our Lifetime Warranty. Product registration required to be eligible.

For the machines and salon equipment we offer a full 1 year warranty. Product registration required.

Account and Profile

For individuals you can create an account on our retail website:

To create a business account with, please fill in the form on the contact page, or email us at

You can update your details by filling the form on the Contact page or email us.

Technical Support & Troubleshooting

Please use the contact form on the Contact page or email us at

Please email us at and provide as much informations as possible in order to move onto the next step.

Please access our Training & Support platform.

Press & Media

All Opatra's Awards are listed on the Awards page at

Email our support department at

Prior using our official materials in marketing campaigns, an official approval is needed from our Brand Manager. Please contact us at

Online Assistance

Submit a Support Ticket

Fill in the form on the contact page and we'll get in touch within 24h

Visit Support Center

Email us

Email our support team for further assistance and support.

Call us

Feel free to reach our support team for further assistance.

+44 020 7998 5708
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